We do our best to ship all hard parts within 24 hours on normal business days. Orders placed after 11am on Friday will ship on Monday. Items that are custom or hand made such as control panels ect will ship in 2-10 business days (See this for current times: https://helpdesk.diyretroarcade.com/kb/shipping/current-ship-times ). Business days are considered Monday thru Friday excluding any banking holiday.
Covid-19 Slow, Lost or Stolen Packages
Effective April 1, 2020 due to covid-19 please allow up to 3 weeks for domestic and 6 weeks for International items to arrive. Ship times have been very poor threw every US carrier. We do our best to have items scanned by the carrier to show it has been received.
If a package shows delivered to your address you will be liable to file claim for missing or stolen package with the carrier. If the item does not show delivered in the above time frame then we will contact the carrier on your behalf to locate it and if we are unable to locate the package within 7 business days a refund will be issued or package will be resent at the customers discretion. We understand this is a long time frame but this is what the insurance carrier is requiring due to the current shipping situation.
As of April 1, 2020 all US carriers have suspended any shipping guarantees. No refunds for shipping will be given for slow delivery, these are beyond our control.